Questions & Answers
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CONTACT INFORMATION
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Shopping Information
Delivery charges for orders from the Online Shop?
We are delighted to offer free shipping on all orders, no matter the destination! Shop with ease, knowing there are no additional delivery charges.
How long will delivery take?
Delivery times depend on your location:
- Domestic Orders: Typically delivered within 3-5 business days.
- International Orders: Delivery may take 7-14 business days, depending on the destination and customs clearance.
Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances. You will receive a tracking number to monitor your order's progress once it has been shipped.
What exactly happens after ordering?
Order Confirmation:
- You will receive an email confirmation with your order details immediately after placing your order.
Order Processing:
- Our team will begin preparing your items for shipment. This typically takes 1-2 business days.
Shipping Notification:
- Once your order has been shipped, you will receive a notification email with a tracking number and a link to track your package in real time.
Delivery:
- Your order will be delivered within the estimated time frame based on your location and chosen shipping method.
If you have any questions or concerns during the process, our customer support team is always ready to assist!
Where can I view my sales receipt?
Once your purchase is complete, a sales receipt will be sent automatically to the email address you provided during checkout. If you can't find the receipt in your inbox, please check your spam or junk folder.
You can also view and download your receipt by logging into your account on our website, navigating to the Order History section, and selecting the specific order. For further assistance, feel free to contact our customer support team.
How do I add a gift receipt to an order?
To include a gift receipt with your order:
During Checkout:
- On the checkout page, look for the "Add Gift Receipt" or "Gift Options" section.
- Select the option to include a gift receipt and follow the prompts.
After Placing an Order:
- If you forgot to add a gift receipt during checkout, contact our customer support team as soon as possible with your order number. They will assist you in adding the gift receipt before the order is shipped.
Gift receipts exclude the price of the item but retain essential order details for returns or exchanges.
How long do I have to return an order?
You have 30 days from the date of delivery to return your order. To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact.
If you need to initiate a return, please contact our customer support team for assistance or visit our Returns page for detailed instructions.
Payment Information
How is the recipient reimbursed?
If a return is approved, the reimbursement will be processed in the following ways:
Original Payment Method:
- The refund will be issued to the original payment method used during purchase (e.g., credit card, PayPal). Processing times may vary depending on your payment provider, typically 5-10 business days.
Gift Returns:
- If the order was marked as a gift, the recipient may receive store credit or a replacement item instead of a refund.
For specific cases or further questions, please contact our customer support team.
Can I be reimbursed through the original payment method?
Yes, refunds are processed through the original payment method used during your purchase. Once the return is approved, you will receive the reimbursement, which may take 5-10 business days depending on your payment provider.
Can the country receiving the shipment be different than the country of purchase?
Yes, the shipping address can be different from the billing address. You can choose to ship your order to any country we support, even if the purchase is made from a different country. Just ensure that the shipping address is entered correctly during checkout. If you need assistance, feel free to contact our customer support team!
How can I return an item?
To return an item, make sure it’s unused, in original condition, and within 30 days of delivery. Visit the Returns page on our website or contact our customer support team to initiate the return. Then, pack the item securely and follow the provided return instructions. Once we receive and inspect the item, we’ll notify you of the refund or exchange status. If you need any help, feel free to reach out to our team!
Will I receive the same product that I see in the picture?
We make every effort to ensure that the product images on our website accurately represent the items you will receive. However, due to differences in lighting, screen settings, and material variations, the actual product may slightly differ from the image in color or texture. If you have any concerns or questions about a product before ordering, please feel free to contact our customer support team for clarification.
Will you restock items indicated as “out of stock?”
We regularly restock popular items, but availability depends on the product and demand. You can sign up for an email notification on the product page to be alerted when the item is back in stock. For specific inquiries, feel free to reach out to our customer support team for more details!
Orders and Returns
Delivery charges for orders from the Online Shop?
We offer free shipping on all orders, regardless of the destination! Enjoy shopping with no additional delivery charges. If you have any special shipping requests or need further assistance, feel free to contact our customer support team.
How long will delivery take?
- Domestic Orders: Typically delivered within 3-5 business days.
- International Orders: Delivery may take 7-14 business days, depending on the destination and customs clearance.
Delivery times are estimates and may vary, especially during peak seasons. You'll receive a tracking number once your order ships to monitor its progress.
What exactly happens after ordering?
After you place an order, you will receive an email confirming your order details. We will then begin processing your order, which typically takes 1-2 business days. Once your order is shipped, you’ll get a notification email with a tracking number to monitor its progress. The delivery time will depend on your shipping method and location. If you have any questions or concerns, our customer support team is always available to assist you.
How long does the delivery take and how much does it cost?
Delivery Time:
- Domestic Orders: Typically delivered within 3-5 business days.
- International Orders: Delivery may take 7-14 business days, depending on the destination and customs clearance.
Delivery Charges:
We offer free shipping on all orders, so there are no additional charges for delivery.
Enjoy shopping with fast and free delivery!
Which browser is best to use the site?
The best browsers to use for optimal performance on our site are:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari (for Mac users)
These browsers ensure the best compatibility and speed. Make sure you are using the latest version for the best browsing experience. If you encounter any issues, feel free to contact our support team for assistance!
How do I subscribe to the newsletter?
To subscribe to our newsletter, simply scroll to the bottom of any page on our website and find the newsletter sign-up section. Enter your email address and click the Subscribe button. You’ll start receiving updates on new arrivals, promotions, and exclusive offers right in your inbox!
